Last updated: 1 October 2026

These Terms and Conditions govern the use of the ATM Global Medical website and the intermediary and patient facilitation services provided by ATM Global Medical.

Please read these Terms and Conditions carefully before using our website or requesting our assistance.

By using our website or engaging our services, you acknowledge that you have read and understood these Terms and Conditions.

1. About ATM Global Medical

ATM Global Medical is a UK-based medical tourism intermediary and patient facilitation service.

26-28 Queensway, Unit 1 Enfield, EN3 4SA, London, United Kingdom

Email: info@atmglobalmedical.com
Website: atmglobalmedical.com

ATM Global Medical assists patients seeking medical consultation, diagnosis and treatment from independent hospitals, clinics, doctors and other healthcare providers, including healthcare providers located outside the United Kingdom.

Our role is to help facilitate communication and arrangements between patients and healthcare providers.

2. Our Role as an Intermediary

ATM Global Medical acts as an intermediary and patient facilitator. We are not a hospital, clinic or medical practice and we do not provide medical diagnosis or treatment.

• communicating with hospitals and healthcare providers on behalf of patients;
• assisting patients in submitting medical information and records for assessment;
• forwarding medical reports, diagnostic results and other relevant information to healthcare providers where appropriate;
• obtaining preliminary medical opinions, proposed treatment plans and treatment quotations from healthcare providers;
• coordinating consultations and appointments;
• facilitating communication between patients and healthcare providers;
• assisting with treatment scheduling;
• providing general information relating to the patient’s medical journey;
• assisting with medical visa documentation and arrangements where applicable;
• assisting with travel and accommodation arrangements where separately requested; and
• providing general administrative and patient support before, during and after the medical journey.

ATM Global Medical does not make clinical decisions on behalf of a healthcare provider.

3. Independent Healthcare Providers

Hospitals, clinics, doctors, surgeons and other healthcare professionals to whom patients are introduced or referred are independent healthcare providers.

The relevant healthcare provider is responsible for all clinical aspects of the patient’s care, including:

• assessing the patient’s medical condition;
• determining whether the patient is suitable for treatment;
• diagnosis;
• recommending appropriate treatment;
• explaining treatment options and alternatives;
• deciding whether additional examinations or tests are required;
• prescribing medication;
• performing medical or surgical procedures;
• obtaining informed consent;
• providing clinical care and aftercare; and
• explaining the potential benefits, risks and expected outcomes of treatment.

The patient’s medical treatment relationship is directly with the relevant healthcare provider.

4. No Medical Advice

Information provided by ATM Global Medical through its website, telephone, email, WhatsApp, social media or other communications is provided for general information and patient facilitation purposes.

ATM Global Medical does not provide medical advice, diagnosis or treatment.

Information provided by us should not be treated as a substitute for advice from a qualified healthcare professional.

Patients should discuss medical questions, treatment options, risks and concerns directly with the treating healthcare professional.

Nothing on our website should cause a person to delay seeking necessary medical attention.

In a medical emergency, patients should contact the appropriate emergency medical service immediately.

5. Patient Medical Information

To obtain an assessment, medical opinion or treatment proposal from a healthcare provider, ATM Global Medical may request relevant information from the patient.

• name and contact details;
• date of birth;
• gender;
• passport or identification information where required;
• medical history;
• existing medical conditions;
• symptoms;
• previous diagnoses and treatments;
• medications;
• allergies;
• laboratory results;
• scans and diagnostic imaging;
• medical reports;
• medical photographs where clinically relevant; and
• other information reasonably required by the healthcare provider.

Patients are responsible for ensuring that information supplied to ATM Global Medical and healthcare providers is accurate, complete and up to date to the best of their knowledge.

Incomplete or inaccurate information may affect a healthcare provider’s assessment or proposed treatment.

6. Sharing Medical Information

Where necessary to facilitate the patient’s request, ATM Global Medical may share relevant information and medical records with the selected or appropriate healthcare provider.

This may include hospitals, clinics, doctors and other healthcare professionals located outside the United Kingdom.

ATM Global Medical will handle personal and medical information in accordance with applicable data protection requirements and our Privacy Policy.

Patients should read our Privacy Policy alongside these Terms and Conditions for further information about how we collect, use, share, protect and retain personal information.

7. Preliminary Medical Assessment

Where a healthcare provider gives an opinion, proposed treatment plan or quotation based on medical records supplied before the patient is physically examined, that assessment may be preliminary.

The healthcare provider may revise its diagnosis, treatment recommendation, treatment plan, expected length of stay or estimated cost following:

• an in-person medical examination;
• additional laboratory tests;
• diagnostic imaging;
• specialist consultation;
• review of original medical records; or
• discovery of additional medical information.

ATM Global Medical cannot guarantee that a preliminary assessment or proposed treatment plan will remain unchanged following examination by the healthcare provider.

8. Treatment Quotations

ATM Global Medical may communicate a treatment quotation or estimated cost supplied by a healthcare provider.

Such quotations originate from, or are based upon information supplied by, the relevant healthcare provider.

Unless confirmed otherwise by the healthcare provider, quotations may be subject to change if additional tests, procedures, medication, hospitalisation or other treatment becomes medically necessary.

Patients should confirm with the healthcare provider what is included and excluded from a treatment quotation before proceeding.

9. Medical Treatment Fees and Payments

ATM Global Medical acts as an intermediary and patient facilitator and does not collect or hold payments from patients for medical treatment provided by hospitals, clinics, doctors or other healthcare providers.

Any payment for medical consultation, diagnosis, surgery, hospitalisation, medication, treatment or other healthcare services is made directly by the patient to the relevant healthcare provider in accordance with that provider’s payment terms.

ATM Global Medical is not a party to the financial transaction between the patient and healthcare provider in respect of medical treatment.

10. Medical Outcomes

Medical and surgical procedures may involve risks, and treatment outcomes can vary between patients.

ATM Global Medical does not guarantee:

• the success of any medical treatment or procedure;
• a particular medical outcome;
• recovery within a particular period;
• that complications will not occur; or
• that a patient’s condition will improve following treatment.

The relevant healthcare provider and treating healthcare professionals are responsible for discussing the proposed treatment, expected benefits, material risks, reasonable alternatives and expected outcomes with the patient.

11. Patient Responsibilities

Patients are responsible for:

• providing accurate and complete personal and medical information;
• informing healthcare professionals of relevant medical conditions;
• disclosing medications and known allergies;
• providing relevant medical reports where requested;
• following instructions given by treating healthcare professionals;
• attending appointments at the agreed time;
• reading and understanding healthcare provider documentation;
• asking the treating healthcare professional questions about treatment where clarification is required;
• obtaining appropriate travel documents;
• checking passport validity;
• complying with visa and immigration requirements;
• arranging appropriate insurance where necessary; and
• informing ATM Global Medical promptly of any material change affecting the proposed treatment or travel arrangements.

12. Medical Visa Assistance

Where requested, ATM Global Medical may assist patients with medical visa applications, supporting documents and related administrative arrangements.

ATM Global Medical cannot guarantee that a visa will be granted.

Visa applications are considered and decided by the relevant embassy, consulate, immigration authority or government authority.

Patients are responsible for ensuring that information provided for a visa application is truthful, accurate and complete.

ATM Global Medical is not responsible for decisions made by immigration authorities, including visa refusal or processing delays.

13. Travel Arrangements

Where requested separately, ATM Global Medical may assist patients with travel-related arrangements such as flights, accommodation or transfers.

Airlines, hotels, transport companies and other travel providers are independent service providers and may apply their own booking, amendment and cancellation conditions.

Where ATM Global Medical provides a separately booked travel service, the applicable booking conditions will be communicated as appropriate.

Any rights provided to consumers under applicable UK travel legislation remain unaffected.

14. Passport, Visa and Entry Requirements

Patients are responsible for ensuring that they possess valid passports, visas and any other documents required for travel.

Passport, immigration, health and entry requirements may change.

Patients should check the current requirements of the relevant government or immigration authority before travelling.

We cannot guarantee visa approval or influence the issuing authorities’ decisions. Visa approval is solely at the discretion of the issuing authorities.

Although our team takes very special care, the possibility of human errors cannot be ruled out.

15. Travel and Medical Insurance

Patients are strongly encouraged to obtain appropriate insurance before travelling internationally for medical treatment.

Patients should be aware that standard travel insurance policies may exclude planned medical treatment abroad.

Where appropriate, patients should consider whether their insurance provides suitable protection for circumstances including:

• cancellation;
• travel disruption;
• medical complications;
• emergency treatment;
• extended accommodation;
• additional travel expenses; and
• medical repatriation.

Patients are responsible for checking the terms, conditions and exclusions of their insurance policy.

16. Changes by Healthcare Providers

A healthcare provider may occasionally need to change an appointment, treatment date, treating physician, proposed procedure or treatment schedule.

any communication, arrangements, changes, or decisions relating directly to the patient’s treatment or healthcare are made between the patient and the healthcare provider. ATM Global Medical does not accept responsibility or liability for any such changes, decisions, or communications between the patient and healthcare provider.

Patients should consider the possibility of changes when making travel arrangements, particularly where bookings are non-refundable or non-changeable.

17. Responsibility of ATM Global Medical

ATM Global Medical will use reasonable care and skill when providing the intermediary and patient facilitation services that we have agreed to provide.

ATM Global Medical remains responsible for its own actions and obligations where required by applicable law.

However, ATM Global Medical does not make clinical decisions and is not responsible for medical diagnosis, treatment, surgery or other clinical services independently provided by hospitals, clinics, doctors or other healthcare professionals.

Nothing in these Terms and Conditions excludes or restricts any liability or consumer right where it would be unlawful to do so.

18. Third-Party Services

Hospitals, clinics, healthcare professionals, airlines, hotels, transfer providers, insurers and other third-party organisations operate independently from ATM Global Medical unless expressly stated otherwise.

Third-party services may be governed by their own terms and conditions, privacy policies, cancellation policies and procedures.

Patients should review relevant third-party terms before entering into an agreement with that provider.

19. Website Information

ATM Global Medical takes reasonable steps to ensure that information published on its website is accurate and up to date.

However, healthcare services, doctors, treatment availability, prices, visa requirements, travel arrangements and other information may change.

Website information should not be regarded as confirmation of treatment, appointment availability, final treatment cost or medical suitability.

These matters must be confirmed by the relevant healthcare provider where applicable directly with patient.

20. Website Availability

We aim to keep our website available and functioning properly but cannot guarantee uninterrupted access at all times.

Access may occasionally be interrupted because of maintenance, technical issues, security requirements or circumstances outside our reasonable control.

21. Intellectual Property

Unless otherwise stated, content created for the ATM Global Medical website, including its original text, branding, graphics and other materials, belongs to ATM Global Medical or is used with appropriate permission.

Website content may be viewed or printed for personal and non-commercial purposes.

Users must not reproduce, distribute, modify or commercially exploit protected website content without appropriate permission, except where permitted by law.

Names, logos, photographs, trademarks and other materials belonging to hospitals or other third parties remain the property of their respective owners.

22. Privacy and Data Protection

ATM Global Medical respects the privacy of patients and website users.

Personal information, including health and medical information, will be handled in accordance with applicable data protection law and our Privacy Policy.

Our Privacy Policy explains, among other matters:

• what information we collect;
• why we collect and process it;
• how information may be shared with healthcare providers;
• international transfers of personal information;
• how information is protected;
• how long information may be retained; and
• the rights available to individuals regarding their personal information.

The Privacy Policy should be read together with these Terms and Conditions.

23. Complaints

If a patient is dissatisfied with an intermediary or facilitation service provided directly by ATM Global Medical, they should contact us so that we can review the matter.

Email: info@atmglobalmedical.com
Telephone / WhatsApp: +44 7990 300099

If a complaint relates to diagnosis, medical treatment, surgery, clinical care or another service provided directly by a hospital, doctor or healthcare professional, the complaint should normally be addressed through the relevant healthcare provider’s complaints procedure.

Where appropriate, ATM Global Medical may assist the patient with communication between the patient and healthcare provider.

24. Changes to These Terms and Conditions

ATM Global Medical may update these Terms and Conditions from time to time to reflect changes in our services, business practices or applicable requirements.

The latest version will be published on our website with the date on which it was last updated.

Any changes will not remove rights that have already arisen under applicable law.

25. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

26. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Nothing in these Terms and Conditions is intended to remove any mandatory legal rights or protections available to a consumer under applicable law.

27. Contact Us

If you have questions about these Terms and Conditions or the services provided by ATM Global Medical, please contact:

ATM Global Medical
26-28 Queensway, Unit 1 Enfield, EN3 4SA, London, United Kingdom

Telephone / WhatsApp: +44 7990 300099
Email: info@atmglobalmedical.com
Website: atmglobalmedical.com

Last updated: 1 October 2026